Shipping policy

1. How much are the shipping costs?

Up to an order value of 89,90€ we charge 3,59€ shipping costs in Germany. From 90,00€ order value the shipping within Germany is free for you. Shipping costs to Austria are 6,20€. The shipping costs correspond to our costs and are without surcharge. The return shipping of all products is always free for you.

. 2. How will my order be shipped?

Your order will be shipped in Germany and internationally with DHL. As soon as your order leaves our warehouse, you will receive a tracking number from us by e-mail, with which you can track your package.

3. Which countries does Loona Gym ship to?

We ship to every country at the conditions of our logistics partner DHL without additional charge.

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4. How long is the duration of delivery?

Within Germany, the delivery time is about 3 days. International deliveries will take about 7 days. In the current COVID-19 situation, many companies around the world are experiencing delays in production and logistics for suppliers and customers. We can not completely free ourselves from this. However, you will get your order as soon as possible in any case and we will inform you about the status.

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5. delivery lost?

Without us at Loona Gym being able to do anything about it, it also happens to the most reliable logistics partners that a delivery can get lost. We will find a solution for you! To do so, send us an email via hello@loonagym.com.

6. How does the return shipping work?

In case you would want to return a product, you can contact us via hello@loonagym.com.

Shipping costs may vary for special offers.