Refund policy

Cancellation policy

Right of withdrawal

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You have the right to revoke this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, which is not the carrier, the last goods in possession have taken or has.

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To exercise your right of withdrawal, you must inform us (Berlin Sports Solutions GmbH, Choriner Straße 68, 10119 Berlin, Germany, hello@loonagym.com, phone: _) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.

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To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

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Consequences of revocation

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If you revoke this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

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You must return or hand over the goods to us or to B S GmbH Logistik und Dienstleistungen Terminal 2 / Alaiko GmbH (Fuggerstraße 17, D-33689 Bielefeld, Germany) without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods not necessary for the examination of the quality, characteristics and functioning of the goods.

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Sample cancellation form

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(If you want to revoke the contract, please fill out this form and send it by email.)

  • To Berlin Sports Solutions GmbH, Choriner Straße 68, 10119 Berlin, Germany, hello@loonagym.com
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
  • .
  • Ordered on (*)/Received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if notice is on paper)
  • Date
  • .

(*) Delete as applicable.

Special notes

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If you finance this contract by a loan and revoke it later, they are also no longer bound to the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter shall not apply if the present contract involves the acquisition of financial instruments (e.g. of securities, foreign exchange or derivatives) has as its object.

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If you want to avoid a contractual obligation as much as possible, make use of your right of withdrawal and also revoke the loan agreement, if you are also entitled to a right of withdrawal for this.

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Cancellation policy created with the Trusted Shops Rechtstexter.