Privacy policy

Privacy Policy

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The person responsible for data processing is:

Berlin Sports Solutions GmbH

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Choriner Straße 68

10119 Berlin

Germany

hello@loonagym.com

Tax number

DE336313449

We appreciate your interest in our online store. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

. 1. access data and hosting

    You can visit our websites without providing any personal information. Each time you call up a website, the web server automatically saves only a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of the call, amount of data transferred and the requesting provider (access data) and documents the call. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in the context of a balancing of interests in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. All access data will be deleted no later than seven days after the end of your visit to the site.

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    1.1 Hosting

    The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. For questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

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    1.2 Content Delivery Network

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    For the purpose of a shorter loading time, we use a so-called Content Delivery Network ("CDN") for some offers. With this service, content, e.g. large media files, are delivered via regionally distributed servers of external CDN service providers. Therefore, access data is processed on the servers of the service providers. Our service providers work for us within the framework of order processing. For questions about our service providers and the basis of our cooperation with you, please contact the contact option described in this privacy policy.

    2. data processing for contract processing, contacting and when opening a customer account

      We collect personal data when you voluntarily provide us with this information as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we need the data to process the contract, or to process your contact and you can not send the order or contact without their information. Which data is collected can be seen from the respective input forms. We use the data provided by you for contract execution and processing of your requests in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO.

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      So far as you have given your consent to this according to Art. 6 para. 1 p. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c DSGVO, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is legally permitted. The deletion of your customer account is possible at any time and can be done either by a message to the contact option described in this privacy policy or via a designated function in the customer account.

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      Merchandise Management System

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      For order and contract processing, we use inventory management systems of external service providers. Our service providers are active for us within the framework of order processing. For questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

      . 3. data processing for the purpose of shipment processing

      For contract fulfillment pursuant to Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, in that this is necessary for the delivery of ordered goods.

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      Data transfer to shipping service providers for the purpose of shipping notification

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      If you have given us your express consent to do so during or after your order, we will pass on your e-mail address to the selected shipping service provider on the basis of this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, so that they can contact you before delivery for the purpose of delivery notification or coordination.

      This data will be passed on to the shipping service provider for the purpose of delivery notification or coordination.

      The consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

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      DHL Paket GmbH

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      Sträßchensweg 10

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      53113 Bonn

      Germany

      4. data processing for payment processing

        For the processing of payments in our online store, we work with these partners: technical service providers, credit institutions, payment service providers.

        4.1 Data processing for transaction handling

        Depending on the selected payment method, we pass on the data necessary for the processing of the payment transaction to our technical service providers, who act for us within the framework of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for the processing of the payment. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

        For questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.

        4.2 Data processing for the purpose of fraud prevention and optimization of our payment processes

        Where applicable, we provide our service providers with additional data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g. invoicing, processing of contested payments, accounting support). This serves in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO the protection of our legitimate interests in our protection against fraud or in an efficient payment management.

        overriding in the context of a balancing of interests.

        4.3 Identity and credit check when selecting Klarna payment services

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        Klarna Pay later (purchase on account)

        If you choose to use the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter referred to as Klarna), we ask for your consent pursuant to Art. 6 (1) p. 1 lit. a DSGVO that we may transmit the data necessary for the processing of the payment and an identity and credit check to Klarna. In Germany, the credit agencies mentioned in Klarna's privacy policy may be used for the identity and credit check. Klarna uses the information received about the statistical probability of non-payment for a weighed decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time to Klarna.

        . 5. advertising by e-mail

          5.1 E-mail newsletter with registration

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          If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO.

          Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the newsletter.

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          After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

          5.2 Email newsletters without registration and your right to object

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          If we receive your e-mail address in connection with the sale of a good or service and you have not objected to this, we reserve the right to regularly send you offers on similar products, such as those already purchased, from our range by e-mail on the basis of Section 7 (3) UWG. This serves to protect our legitimate interests in an advertising approach to our customers, which prevail in the context of a balance of interests.

          You can object to this use of your e-mail address at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the advertising mail, without incurring any costs other than the transmission costs according to the basic rates.

          5.3 Newsletter dispatch

          The newsletter may also be sent by our service providers as part of processing on our behalf. For questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

          5.4 Sending evaluation requests by e-mail

          If you have given us your express consent to this during or after your order in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we will use your e-mail address for the request to submit a rating of your order via the rating system used by us. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the rating request.

          The evaluation requests may also be sent by our service providers as part of processing on our behalf. For questions about our service providers and the basis of our cooperation with them, please contact us at the contact option described in this privacy policy.

          6. Cookies and other technologies

            General information

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            To make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal device and allow us to recognize your browser on your next visit (persistent cookies).

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            We use such technologies, which are mandatory for the use of certain functions of our website (eg shopping cart function). Through these technologies, IP address, time of visit, device and browser information, as well as information about your use of our website (e.g. information about the contents of the shopping cart) are collected and processed. This serves in the context of a balance of interests overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.

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            In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. For more information on this, including the respective legal basis for data processing, please refer to the following sections of this privacy policy.

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            You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

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            As far as you have consented to the use of the technologies according to Art. 6 para. 1 p. 1 lit. a DSGVO, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

            7. use of cookies and other technologies for web analytics and advertising
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              If you have given your consent to this in accordance with Art. 6 (1) p. 1 lit. a DSGVO, we use the following cookies and other technologies from third-party providers on our website. After the end of the purpose and the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and other technologies". For more information including the basis of our cooperation with the individual providers, please refer to the individual technologies. For questions about the providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

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              7.1 Use of Google services

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              We use the technologies presented below from Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened before being stored on Google's servers by activating IP anonymization. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise specified for the individual technologies, the data processing is based on an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 DSGVO. Further information about data processing by Google can be found in the privacy notices of Google.

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              Google Analytics

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              For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. As a matter of principle, your IP address will not be merged with other data from Google. The data processing is carried out on the basis of an agreement on order processing by Google.

              For the purpose of optimized marketing of our website, we have activated the data sharing settings for "Google products and services". This allows Google to access the data collected and processed by Google Analytics and subsequently use it to improve Google services. Data sharing with Google under these data sharing settings is based on an additional agreement between responsible parties. We have no influence on the subsequent data processing by Google.

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              For the creation and execution of tests, we also use the Google Analytics Google Optimize extension function.

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              Google Ads

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              For advertising purposes in Google search results as well as on third-party websites, the so-called Google Remarketing Cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information as well as information about your use of our website) and by means of a pseudonymous CookieID and based on the pages you visit. Data processing beyond this only takes place if you have activated the "personalized advertising" setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

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              For website analytics and event tracking, we measure your subsequent usage behavior via Google Ads Conversion Tracking when you have arrived at our website via a Google Ads advertisement. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events specified by us, such as visiting a website or newsletter subscription) may be collected, from which usage profiles are created using pseudonyms.

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              Google reCAPTCHA

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              For the purpose of protecting against misuse of our web forms as well as spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information as well as information about your use of our website) and performs an analysis of your use of our website by means of a so-called JavaScript as well as cookies. In addition, other cookies stored by Google services in your browser are evaluated. A readout or storage of personal data from the input fields of the respective form does not take place.

              Google Fonts

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              For the uniform presentation of the content on our website, data (IP address, time of visit, device and browser information) is collected by the script code "Google Fonts", transmitted to Google and subsequently processed by Google. We have no influence on this subsequent data processing.

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              YouTube Video Plugin

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              For the integration of third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode used by us, transmitted to Google and then processed by Google only when you play a video.

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              7.2 Use of Facebook services

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              Use of Facebook Pixel

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              We use the Facebook Pixel within the framework of the technologies of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook") presented below. The Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter), from which usage profiles are created using pseudonyms. In addition, as part of the so-called extended data matching, information is collected and stored hashed for matching purposes, with which individuals can be identified (e.g. names, e-mail addresses and telephone numbers). For this purpose, when you visit our website, a cookie is automatically set by the Facebook Pixel, which automatically enables recognition of your browser when you visit other websites by means of a pseudonymous CookieID. Facebook will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalized and group-based advertising.

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              The information automatically collected by Facebook technologies about your use of our website is usually transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision of the European Commission for the USA. Insofar as the transfer of data to the USA falls within our responsibility, our cooperation is based on standard data protection clauses of the European Commission. Further information about data processing by Facebook can be found in the privacy notices of Facebook.

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              Facebook Analytics

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              Facebook Analytics uses the data collected with the Facebook Pixel about your use of our website to create statistics about visitor activity on our website. The data processing is carried out on the basis of an order processing agreement by Facebook. Their analysis serves the optimal presentation and marketing of our website.

              Facebook Ads

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              Through Facebook Ads we advertise this website on Facebook as well as on other platforms. We determine the parameters of the respective advertising campaign. Facebook is responsible for the exact implementation, in particular the decision on the placement of the ads with individual users. Unless otherwise specified for the individual technologies, the data processing is based on an agreement between joint controllers pursuant to Art. 26 DSGVO. The joint responsibility is limited to the collection of the data and its transmission to Facebook Ireland. The subsequent data processing by Facebook Ireland is not covered by this.

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              On the basis of the statistics generated via Facebook Pixel about visitor activity on our website, we operate group-based advertising on Facebook via Facebook Custom Audience by determining the characteristics of the respective target group. In the context of the extended data matching that takes place to determine the respective target group (see above), Facebook acts as our processor.

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              On the basis of the pseydonymous cookie ID set by the Facebook Pixel and the collected data about your usage behavior on our website, we operate personalized advertising via Facebook Pixel remarketing.

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              About Facebook Pixel Conversions we measure for web analytics and event tracking your subsequent usage behavior when you have reached our website via an ad from Facebook Ads. The data processing is carried out on the basis of an order processing agreement by Facebook.

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              7.3 Other providers of web analytics and online marketing services

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              Using Hotjar for web analytics

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              For the purpose of website analysis, technologies of Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 3155, Malta ("Hotjar") automatically collect and store data (IP address, time of visit, device and browser information, as well as information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not merged with personal data about the bearer of the pseudonym without a separate, explicit consent to be given. Hotjar is acting on our behalf.

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              Use of Optimizely for web analytics

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              For the purpose of website analysis and to perform A/B tests, data (IP address, time of visit, device and browser information, as well as information about your use of our website) is collected and stored using technologies from Optimizely GmbH, Christophstraße 15-17, 50670 Cologne, Germany ("Optimizely"), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not merged with personal data about the bearer of the pseudonym without a separate, explicit consent. The information automatically collected by Optimizely about your use of our website is generally transmitted to a server of Optimizely, Inc. 631 Howard Street, Suite 100 San Francisco, CA 94105, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. The data processing takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 DSGVO.

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              Use of Vimeo video plugin to integrate third-party content

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              For the integration of third-party content, data (IP address, time of visit, device and browser information) is collected via the video plugin of Vimeo LLC, 555 West 18th Street, New York 10011, USA ("Vimeo"), transmitted to Vimeo and subsequently processed by Vimeo. The data processing takes place on the basis of an agreement between jointly responsible parties pursuant to Art. 26 DSGVO. Google Analytics is automatically integrated in the Vimeo video plugin. For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Google Analytics is a service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Your IP address is shortened before being stored on Google's servers by activating IP anonymization. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. We have no influence and access to the data processing by Vimeo including the settings and results of Google Analytics. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

              . 8. social media

                8.1 Social Plugins from Facebook, Instagram, Pinterest, Whatsapp

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                Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that when you call up our website, no connection is yet established with the servers of the respective provider. Click on one of the buttons, the website of the respective social network opens in a new window of your browser There you can, for example, the Like or Share button.

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                8.2 Our online presence on Facebook, Instagram, YouTube, Pinterest, LinkedIn

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                If you have given your consent to the respective social media operator in accordance with Art. 6 (1) p. 1 lit. a DSGVO, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options in this regard to protect your privacy, please refer to the privacy notices of the providers linked below. If you still need help in this regard, you can contact us.

                Facebook is an offer of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is usually transmitted to a server of Facebook, Inc, 1601 Willow Road, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to a Facebook fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. More information (information on Insights data) can be found here.

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                Instagram is an offer of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is usually transmitted to a server of Facebook, Inc, 1601 Willow Road, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to an Instagram fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. More information (information on Insights data) can be found here.

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                YouTube is a service of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

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                Pinterest is a service of Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transmitted to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

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                LinkedIn is a service of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is usually sent to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

                9. contact options and your rights

                  As a data subject, you have the following rights:

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                  According to Art. 15 DSGVO, the right to request information about your personal data processed by us to the extent specified therein;

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                  According to Art. 16 DSGVO the right to request without undue delay the correction of inaccurate or incomplete your personal data stored by us;

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                  According to Art. 17 DSGVO the right to request the deletion of your personal data stored by us, unless further processing

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                  to exercise the right to freedom of expression and information;

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                  To comply with a legal obligation;

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                  for reasons of public interest or

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                  is necessary for the assertion, exercise or defense of legal claims;

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                  According to Article 18 of the GDPR, the right to request the restriction of the processing of your personal data, insofar

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                  the accuracy of the data is disputed by you;

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                  the processing is unlawful, but you object to its erasure;

                  we no longer need the data, but you need them for the assertion, exercise or defense of legal claims or

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                  you have objected to the processing pursuant to Article 21 of the GDPR;

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                  According to Art. 20 DSGVO, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request the transfer to another controller;

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                  According to Art. 77 DSGVO, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

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                  For questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consents granted or objection to a particular use of data, please contact us directly via the contact details in our imprint.

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                  Right of objection

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                  To the extent that we process personal data as explained above in order to protect our legitimate interests that prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. Insofar as the processing is carried out for other purposes, you have the right to object only on grounds relating to your particular situation.

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                  After you have exercised your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims.

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                  This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.

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                  Data protection statement created with the Trusted Shops legal text.