30 DAY MONEY BACK GUARANTEE

We firmly believe in the quality of our products. This is exactly why we founded Loonagym. We only sell products that we fully support and that we use ourselves. That's why we firmly believe that they will make you happy too. And because we only want happy customers, we offer a 30-day money-back guarantee


If you are not satisfied, send the opened and tested product back to us within 30 days of your purchase.

HOW THE 30 DAY MONEY BACK GUARANTEE WORKS

We must receive your request within 30 days of purchase. Just write us an email hello@loonagym.com with the following information:

  • Your request for a refund of the purchase price
  • Your order number
  • The reason for your return (your feedback helps us improve our products and service)
  • For orders that are paid by COD (cash on delivery), we also need your IBAN or PayPal in order to be able to refund you the money.
  • Please send the product safely packed and with all accessories to: Hive Technologies GmbH, Maulbeerstraße 7, 15834 Rangsdorf, Germany.
  • Please add your name and order number legibly on the package so we know who to refund the money to. We recommend sending a trackable package as we cannot refund lost packages. In addition, we cannot bear the costs for the return.
  • As soon as we have received your return, you will receive an update on your refund by email.
  • If everything is ok with the return, we will refund your order.

This 30-day money-back guarantee does not affect or limit your rights as a customer under the statutory warranty and the right of withdrawal. You can find more information about the right of withdrawal here revocation.

This offer is only valid once per product and customer.

EXCLUDED FROM THE MONEY BACK GUARANTEE

  • Empty or extensively used products
  • Shipping
  • Free gifts & samples