customer service

You can find the tracking link in your shipping confirmation email.

Please remember that the tracking link usually takes 1 business day to be activated by DHL. Normally it takes 3-5 business days (More information you can find on the page Shipping costs & delivery times), until the order arrives. Your order may arrive slightly earlier or slightly later than the estimated delivery date. To see the status of your order, check your tracking number.

You waited until the estimated delivery date? Please allow a few extra days for your order to be delivered (especially during busy periods). Make sure to keep an eye on your tracking link for the latest updates.

If your order does not arrive, please let us know style="color: #000000;">this form.

If your order hasn't been processed yet, you can