Customer service

You can find the link to track your shipment in your shipping confirmation email.

Please keep in mind that the tracking link usually takes 1 working day to be activated by DHL. Usually it takes 3-5 working days (see the page for more information Shipping costs & delivery times), until the order arrives. Your order may arrive a little earlier or a little later than the estimated delivery date. To see the status of your order, check your tracking.

Have you waited until the estimated delivery date? Please allow a few more days for the delivery of your order (especially during peak times). Make sure to keep an eye on your tracking link for the latest updates.

If your order does not arrive, please inform us this form.

If your order hasn't been processed, you can this form fill in and cancel your order.

If your order has been processed, you must send the package back as soon as it arrives (see section "How do I return my order?").

If your order hasn't been processed, you can this form fill in to change your order.

Alternatively, you can also send your order back (see section "How do I send my order back?") And place a new order.

If you've changed your mind, it's no problem to return your products within 30 days.

Just fill in this form to report the return and send the package back. 

You can find more information on our website 30 day money back guarantee.

If you've changed your mind, it's no problem to return your products within 30 days.

Please fill this form for other topics or questions.